Shipping policy

We work with UPS/USPS/FedEx/DHL. Delivery of products ordered on The Deskmill’s website to the United States is FREE of shipping costs.

1. Shipping to P.O. Boxes、Alaska or Hawaii is NOT available.

2. Shipping to APO/FPO and International addresses may not be available as a standard option. Please call or e-mail for the status and charges for your specific location.

*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.

About shipping and handling delivery time:

Most of our in-stock orders ship in 1-2 business days. Delivery time within the United States is 3-8 days. International delivery takes 6-21 days varying depending on the location and region.

About tracking information:

If you place an order before 14:00(CST) local time in the US, an order confirmation email (with the order number) will be sent same day. The Deskmill will attempt to ship your order the same day (except weekends and holidays) and send you an order tracking number (tracking information may not be current and will need to be updated within 24-48 hours).

Shipping Address Modification

If you need to change your delivery address, please contact our customer service team as soon as possible.Please note

  • Order changes may not be possible after the first hour, as most orders begin shipping from our warehouses within an hour.
  • If the package has already shipped, we will contact the carrier to request an address change, but some carriers do not support this service.
  • If the change is unsuccessful, you may either receive the package at the original address or contact the carrier to refuse delivery.
  • If you contact us outside of customer service working hours, we may not be able to respond immediately, but rest assured we will process your request as soon as our team is back online.

You can explain the situation to The Deskmill’s Customer Service via email/phone/live chat and provide the new information such as the recipient's name, phone number, email address and address.

Our logistics partners provide door-to-door delivery, which typically means your order will be delivered to your front door. However, in some cases (e.g. no elevator access, restricted buildings), couriers may only deliver to the ground floor or entrance. If upstairs delivery isn’t available, many customers:

  • Use a trolley or cart
  • Ask a neighbor for help
  • Hire local help

We require our logistics partners to provide door-to-door delivery. However, we understand that in reality, some couriers may not bring the package directly to your door, even though they report it as such. If you encounter this situation, we encourage you to call and file a complaint. This not only helps protect your rights but also contributes to improving the overall logistics service quality in your community.