Where does my parcel come from?
All parcels are shipped from the warehouse in the United States. In rare circumstances our manufacture location in Hong Kong may fulfill orders directly.
To which countries or regions can The Deskmill's items be delivered? What does shipping cost?
Delivery of products ordered on The Deskmill’s website to the United States is free of shipping costs.
Shipping to P.O. Boxes、Alaska or Hawaii are NOT available.
Shipping to APO/FPO and International addresses may not be available as a standard option. Please call or e-mail for the status and charges for your specific location.
Late delivery after the order is placed is possible. You can leave a note in the shopping cart or contact our customer service directly by sending an email with the order number. Unfortunately, early delivery is not possible at the moment.
May I request an earlier or later delivery?
Late delivery after the order is placed is possible. You can leave a note in the shopping cart or contact our customer service directly by sending an email with the order number. Unfortunately, early delivery is not possible at the moment.
How can I track the shipment of my order?
Once the order has been completed, the system will automatically send you a confirmation email. Orders placed before 14:00(CST) will be dispatched as soon as possible on the same day excluding weekends and holidays.
Orders placed after 14:00(CST) will be dispatched within 24 hours (excluding weekends and public holidays). An email with the tracking number will be sent after delivery (tracking information will be updated within 24-48 hours).
How long does the delivery time take?
Most of our in-stock orders ship in 1-2 business days. Delivery time within United States is 3-8 days. International delivery takes 6-21 days varying depending on the location and region.
What happens if you are not at home but the courier delivers the parcel?
If you are not at home during the delivery, the courier may contact you by phone and leave the product on your doorstep or hand it to a neighbour for signature, depending on the situation. If you are unreachable several times and the delivery of the parcel therefore fails, the parcel will be returned to the warehouse.
Can you refuse to accept the parcel if the outside of the parcel is badly damaged?
Yes, definitely! If you notice that a parcel has been severely damaged during transport. You can refuse acceptance and contact us by e-mail for professional customer service.
Shipping Address Modification
If you need to change your delivery address, please contact our customer service team as soon as possible.Please note
- Order changes may not be possible after the first hour, as most orders begin shipping from our warehouses within an hour.
- If the package has already shipped, we will contact the carrier to request an address change, but some carriers do not support this service.
- If the change is unsuccessful, you may either receive the package at the original address or contact the carrier to refuse delivery.
- If you contact us outside of customer service working hours, we may not be able to respond immediately, but rest assured we will process your request as soon as our team is back online.
You can explain the situation to The Deskmill’s Customer Service via email/phone/live chat and provide the new information such as the recipient's name, phone number, email address and address.
Am I allowed to pick up the package myself?
Sorry, self-pickup is not possible at this moment. All orders must be delivered via our standard shipping methods.
Am I allowed to choose different shipping and billing addresses flexibly?
Yes, you can enter different billing and shipping addresses individually.
Can my order be delivered upstairs?
Our logistics partners provide door-to-door delivery, which typically means your order will be delivered to your front door. However, in some cases (e.g. no elevator access, restricted buildings), couriers may only deliver to the ground floor or entrance. If upstairs delivery isn’t available, many customers:
- Use a trolley or cart
- Ask a neighbor for help
- Hire local help
We require our logistics partners to provide door-to-door delivery. However, we understand that in reality, some couriers may not bring the package directly to your door, even though they report it as such. If you encounter this situation, we encourage you to call and file a complaint. This not only helps protect your rights but also contributes to improving the overall logistics service quality in your community
If you have any more questions feel free to contact us!